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Space
Savers Ordering, Shipping & Return Policies
Personal
Customer Service 1-800-849-7210 (Mon-Fri 8:30-5:00
EST)
About
Space Savers
| Space
Savers Order Processing Information
| Shipping
Options & Methods
Choosing
your Shipping Option
| Transit
times from NC
|Shipping
Rates |
Return
Policy
Space
Savers Locations
Please go www.fedex.com
to get the latest tracking information for your
shipment.
Space Savers cannot
guarantee on-time delivery on any items that are on
backorder, out of stock, or items that state
"ships directly from the manufacturer" on
the product page.
We cannot be responsible for
incorrect/invalid/declined Credit Card numbers, or out
of stock status, or incorrect addresses; these will
delay the processing and shipping of your order. You
will be emailed if there are any problems with your
order. Please check that your email address is correct
and that your ISP (Internet Service Provider) allows
email from us to get to you. We cannot be responsible
for blocked emails. Please add customerservice@spacesavers.com
to your email address book.
How can we help you
organize?
About
Space Savers
back to top
Space
Savers is one of the pioneers of the now fast growing
trend towards stores specializing in home storage and
organization products. At the time of the first Space
Savers retail store opening over a decade ago, we were
the only store of its type in the Eastern US. With 5
retail locations in North Carolina and our website www.spacesavers.com,
Space Savers con tinues
to lead the trend of home storage solutions by
offering 1000's of innovative and practical products
to help you simplify and organize every area of your
home & office. Our staff is knowledgeable and
willing to help you find that perfect solution to your
storage problem.
Our
products and services have been featured in Entrepreneur
Magazine, Decorating Spaces, Better Homes & Gardens,
Coastal Living magazine, The New York Times, Lucky
Magazine, Baby Talk, Real Simple and numerous newspaper
articles and TV segments on home organization. Our
customer service department is always willing to help
you find that special item and provide you with any
additional information on a product you may be
considering for purchase.
We
understand that ordering over the internet is not the
same as seeing a product on a shelf. We have a no-hassle
return policy and stand behind our products 100%. A
satisfied customer is our highest goal. With thousands
of repeat customers, we invite you to let us help you
get and stay organized! If you are ever in North
Carolina, please visit one of our stores-we'd love to
get the chance to meet you!
Space
Savers Order Processing Information back
to top
Space
Savers processes and ships orders Monday thru Friday.
Orders placed after 8:30 AM will be processed within 2
business days. Most orders ship within 4-6 business
days from our North Carolina facilities unless longer
shipping times are noted in the product description.
Expedited shipping orders will be processed within 1
business day, with the exceptions of our
offices/processing departments closing for holidays.
For example, if you place a Next
Day Delivery Order on Monday at 9 AM, your order will be
processed and shipped on Tuesday and your order will be
received on Wednesday. If you need your order expedited,
please call our Customer Service Dept at 1-800-849-7210
to ask for expedited service. We’ll be happy to help
you out!
If an item is out of stock,
unavailable, on backorder, or will take longer than
6 business days to ship, you will be contacted via email
regarding your order status. To process your order
faster, we reserve the right to ship your order from
more than one location or ship the items that are
immediately available. Your shipping confirmation email
will have information regarding items that did not ship
together. Example: You receive an order shipping
confirmation email. Some items will have tracking
numbers, the others will have the notation of
“shipping in 2-3 days”. When your other items ship,
you will receive another email with the tracking numbers
of the rest of your order.
Phone Orders: If you
wish to place your Space Savers order over the phone,
please contact Customer Support at 1-800-849-7210, M-F
8:30-5:00 EST
Purchase
Orders: We accept purchase orders from Schools,
Hospitals, Churches & Local, State & Gov't
Agencies. Please fax your purchase order to 336-768-4082
for approval. Please include direct contact information
and email address. We reserve the right to review all
purchase orders before acceptance.
Minimum
Purchase Order Amount: $200
Large Quantity Orders: If
you need to order large quantities of items, please call
our Customer Service Dept for a shipping quote. Many
times we can offer truck delivery depending on the type
and quantity of items you need. Our shipping tables do
not calculate for orders weighing over 150 lbs. We
reserve the right to adjust shipping rate changes for
large quantity orders that did not receive a shipping
quote.
Payment Methods: Space Savers accepts
the following: American Express, MC/Visa, Check or
M/O, and Purchase Orders via fax at
336-768-4082(see above). Check & M/O purchases
need to print out the order page and mail to: Space
Savers Internet Orders, 3946 Westpoint Blvd,
Winston-Salem, NC 27103.
Shipping
Options & Methods back
to top
Space Savers ships using Fed Ex to ship
your order as quickly as possible. Please note that
if Fed Ex Home Delivery is used (if your area accepts
this type of delivery and we are using Fed Ex to ship
your order, this is our most commonly used method)
unless a business name is specified, your order is
subject to Home Delivery schedule. Fed Ex Home Delivery
drops off packages Tues-Sat whereas Fed Ex Ground
(Businesses) and UPS Ground (Business & Residential)
deliver Mon-Fri.
If you live outside
of the Contiguous US: (AK, HI) we offer 2
shipping methods:
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Priority Mail AK
& HI - limit 70 lbs
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Next Day Air &
2nd Day Air
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Please note that not all
items can be shipped via Priority Mail AK & HI
or Next Day or 2nd Day Air.
Shipping area limitations
can be found on individual product pages or please call
customer service at 1-800-849-7210 for shipping
information to Alaska & Hawaii.
Items that ship
directly from the Manufacturer: Specific
shipping information and transit times are listed on the
individual item pages. At this time, we can only ship
these items via Ground and only in the Contiguous US. We
apologize to our HI & AK customers for this
inconvenience and are working towards methods that may
allow us to ship these items to you in the future.
Please call or email
Customer Service to ask if we can arrange 2nd Day Air
Shipments for you if an item is a
"direct-ship" - please be aware that the
charges would be significantly higher and may not arrive
in 2 business days.
Military Mail: If
you receive your mail through an APO/FPO address, ONLY
First Class Mail can be used and delivery times
cannot be guaranteed as we do not control how quickly
Military Mail is processed out to you. Please note that
some items cannot ship to your addresses as they ship
directly from the manufacturer. Item shipping
limitations can be found on individual product pages.
US Priority Mail:
We will only use US Mail for APO/FPO Military Mail
and AK, HI and Puerto Rico recipients Only.
International
Shipping: We do not ship outside of the US at
this time. We recommend that you have a US address place
your order for you and ship it to you. This method works
well for Americans living and working abroad.
Choosing
your Shipping Option back
to top
Please choose your
shipping option carefully. If you place your order
using an option that your address does not support, we
reserve the right to contact you regarding your order
and the change in shipping charges that will need to be
added to your order to process. If you are choosing an
expedited shipping method for items that we cannot ship
via that method, you will be contact about the change to
your order. These errors will delay the processing of
your order. Any option chosen besides Ground or First
Class Mail is considered an expedited method.
Example: An APO/FPO
address choosing Ground will have to be changed to First
Class Mail.
Example: You have chosen
an item that only ships Ground, but have chosen 2nd Day
Air. Your order will need to be modified and your
shipping charges adjusted.
If
you see an error message at checkout:
1. You may have
exceeded the amount of shippable weight allowed by the
Shipping Method. Please choose another method and/or
call or email
our office for a shipping quote.
2. You are trying to
ship with a method that your address does not support.
Please see the options below.
If you place your
order and see a $0.00 shipping charge, that means that
your shipping method or total weight exceeds our
shipping guidelines. Your order will be modified to the
correct method and shipping charges will be added to
your order.
Space
Savers is not responsible for delays due to incorrect
addresses or a business that is closed.
Shipping
Options:
Ground (Continental US only) Street Addresses
Only. Transit Times 1 -6 days.
Next Day Air – Next business day. A Saturday
Delivery Option is available for $15 extra by calling
our Customer Service Department at 1-800-849-7210
2nd Day Air – Second Business Day (Please
choose this method for service to HI, AK)
Priority
Mail AK & HI - Transit Time: 6-10 days. Please
note that not all items can ship this method.
First Class Mail - US Priority Mail. Please select this
option for APO/FPO Military Mail and AK, HI and Puerto
Rico recipients only. No PO Boxes or Street Addresses (APO/FPO
Military Mail). * 70 lb.
limit.
Transit
Times from North Carolina back
to top
Space
Savers Shipping Rates back
to top
Space
Savers Shipping rates are calculated based on weight and
shipping dimensions and are subject to change. Some of
our items are oversized and the shipping charge will
reflect that. We do not offer “price based” shipping
as many of our less expensive items can be large and
heavy, reflecting a higher shipping charge. Large items
like footlockers, wire shelving, bookcases and plastic
shelving are quite bulky and have to be charged at a
higher rate due to the dimensional size of the box.
Space
Savers Return Policy back
to top
If
you wish to contact us about returning an item, please
have your order number handy and we'll be glad to help
you out! We are always happy to assist our customers in
any way possible.
Space
Savers will gladly refund/replace any item that is
defective or damaged during shipping. Please call our
customer service line at 1-800-849-7210 for replacements
or credits.
Items that are not defective but wish to be returned by
the customer for credit can be shipped back to the
following address: Space Savers 3946 Westpoint Blvd
Winston-Salem, NC 27103 Attn: Internet Returns
Non-defective
or damaged items must be returned within 60 days.
Space Savers reserves the right to refuse returns that
are more than 60 days from purchase.
Please include a copy of your original packing list for
item credit. (We do not credit shipping unless item is
defective or damaged) Please note reason for return on
your packing slip. Space Savers does not charge a
re-stocking fee. Customer may choose method of return.
Credits are issued within 10 business days after
receiving the item. You will be emailed when your credit
is issued using the email address used when your order
was placed.
Space
Savers Locations back
to top
Space
Savers Customer Service
3946
Westpoint Blvd Winston-Salem, NC 27103
Phone
(336)831-0008 Fax (336)768-4082
Toll-Free Customer Service 1-800-849-7210
Customer
Service Hours: M-F 8:30-5:00EST (Voice Mail After
Hours)
Corporate
Headquarters
203 S. Stratford
Rd. Winston-Salem, NC 27103
Phone
(336)722-8989 Fax (336)722-3755
Email
us with your questions, requests and comments.
We
love to hear from our customers!
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